All posts by vikki Bond Hmo Letting Agent

What is condensation?

Condensation is the appearance of water on cold surfaces. It occurs where moist air comes into contact with air, or a surface, which is at a lower temperature.
Water produced from condensation is generally noticeable where it forms on non-absorbent surfaces (i.e. windows or tiles) but it can form on any surface and it may not be noticed until mould growth or rotting of material occurs.

Why does it matter?

Condensation can make the property less pleasant to live in and cause damage to a property. To avoid unnecessary costs, it is important that you take steps to limit condensation build-up.

How can you reduce condensation?

Produce Less Moisture , Some normal daily activities produce a lot of moist air very quickly. To minimise the amount of moist air, which leads to the formation of condensation, you need to:

• Cover pans when cooking and don’t leave kettles boiling longer than necessary.
• Avoid using paraffin and portable bottle gas heaters.
• Dry washing outdoors. If it’s raining, use a clothes airer in the bathroom with the door
closed and the window or fan open.
• Do not dry washing directly on room radiators as this produces more water vapour and
cools the room at the same time. Ask yourself “Where will all the water vapour from the
drying clothes go?”
• Run the cold water first when filling a bath as it prevents steam production.
Ventilate to Remove Moisture to the Outside
Your home can be ventilated without creating draughts by:
• Keeping a small window open a little, or opening a window ventilator when the room is in
use.
• Opening the kitchen or bathroom windows to let steam and moisture out.
• Use an extractor fan, they only use 1/5th the power of a 100watt bulb.
• Ventilate your bedroom by leaving a window slightly open at night.
• Closing the kitchen and bathroom doors when the rooms are in use to stop the warm moist
air producing condensation in other cooler rooms.
• Don’t clutter wardrobes and cupboards; it could stop the air circulating.
• Don’t block ventilators, air bricks and chimneys.
• Dry your windows & windowsills every morning
• Don’t push beds and sofas against outside walls which are always colder and attract
condensation. Make sure there is a 9 inch (225cm) gap. Bedding can get damp if air
cannot circulate around it.

Heat your Home

Keep the heat on low all day in very cold weather, condensation is less likely to form in warm
houses.

Rooms to let NE Limited has Property Mark Client Money Protection:

Know that as a client of Rooms to Let North East you have the reassurance that your in safe hands

We are proud to be members of Property Mark – ARLA Membership :

ARLA Propertymark membership ensures maximum protection for clients;

offering
Client Money Protection, Professional Indemnity insurance, membership of an
independent redress scheme and being subject to Propertymark Conduct
and Membership Rules and Disciplinary Procedures.

Landlord Prices Charges & Services

Tenant Find Package HMO- per Room / Tenant

• Full advertising through our Rooms to Let North East Brand, HMO portals, Our mail outs, Sign boards, Rooms to Let recommended contracts and On the Market.
• Tenant with Full References & Right to Rent checks
• Tenancy &  Documents , plus the required paperwork for a HMO Let.

Price   £350.00

Staging & 360 Online Tour charged at  £150.00

Management Package HMO

• Full advertising through our Rooms to Let North East Brand, HMO portals, Our mail outs, Sign boards, Rooms to Let recommended contracts and On the Market.
• Tenant with full references & Right to Rent checks
• Tenancy &  Documents , required paperwork for a HMO Let
• Check in & Check out
• Dedicated Property Manager.  Fit & proper person -adheres to HMO Management Regulations.
• HMO management software
• Client Money Protection / Pay prop payment system
• Landlord access to management system
• Property Mark Agent, Taking part in CPD each year
• Safe Agent accredited
• Maintenance software
• Chat groups / out of hours
• Fire alarms & fire safety and communal area visits
• Bin / waste management
• Anti social Behavior policy in place
• Tracking of right to rent
• Tracking of required safety obligations

Set up £250.00

Management 15%

Property Staging & 360 tour included in our HMO management.

Single let

Management Package

• Full advertising through our Rooms to Let North East Brand, Our mail outs, Sign boards, Rooms to Let recommended contracts and On the Market.
• Tenant with full references & right to rent checks
• Tenancy &  Documents , required paperwork for a HMO let

Management fees 10%

Set up 50% first months rent

Full management includes

• Inventory -Check in & Check out*
• Dedicated Property Manager.  Trained & regulated Property Mark, with CPD each year.
• Professional management software
• Client Money Protection / Pay prop payment system
• Landlord access to management system
• Safe Agent accredited
• Maintenance software
• Property visit every 6 month*
• Anti social Behavior policy in place.
• Tracking of right to rent
• Tracking of required safety obligations

 Tenant find Package Single Let Only

• Full advertising through our Rooms to Let North East Brand, Our mail outs, Sign boards, Rooms to Let recommended contracts and On the Market.
• Tenant with full references & right to rent checks
• Tenancy &  Documents , required paperwork for a HMO let

Charged at 1 Full months rent

Other Charges

• Tenant Reference £35.00
• Guarantor Reference £35.00
• Renewals £200.00
• Vacant property management £45 per hr
• Property inspections £75.00
• Photo -Inventory £150.00
• Attending appointments/ valuations £55.00 pr hr
• Council applications £250.00
• 360 Tour – Staging £150.00

Did you read the guide when you signed your agreements ?

Packed full of load of useful guides and information.

You can access this in the  App at any time during the tenancy .

Rooms to let North East is a house share specialist agency, we provide many homes to working professionals, students, contractors and health care workers in the North East. Areas, Newcastle, Durham, Sunderland, Washington and Darlington.
We help each individual find the perfect room. Sharing homes with like minded people.
Many properties have made snappy 360 tours, you can view online, reducing the stress of searching for the perfect place
We have a friendly team, property manager, cleaners, maintenance and fire safety
All bills included, meaning one easy payment per month
Low deposits, Low move in costs
Free complimentary Wifi
House chat app- Communicate easily with your housemates and keep updated

Join our app to keep a check on your tenancy and track your payments. Join our rewards scheme . Live in affordable, safe, secure accommodation. We are Safe Agent accredited !

We also provide apartments, studios and long term family homes in the North East for the next stage of stage of living ..

Rooms to Let North East Ltd

Procedure for Complaints Handling

As a firm accredited by safeagent, at Rooms to let North East we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.

Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure below.

Please put your formal complaint in writing either by email or letter, including as much detail as possible.

You can ask someone to help you put your complaint in writing if you wish. If you cannot put your complaint in writing, please contact us so we can document your complaint for you.

When contacting us, please tell us:

• your name and contact details
• confirmation of what your relationship is to the property
• the full address of the tenancy property, if you have those details
• the aspect of our service you are complaining about;
• how you would like us to put matters right.

We will then respond in line with the timeframes set out below. You can get in touch in two different ways – either by post:

or by email:   Rooms@roomstoletne.co.uk  email to reach the initial point of contact]

What will happen next?

• We will send you a letter acknowledging receipt of your complaint within three working days, enclosing a copy of this procedure.
• We will investigate your complaint. A formal written outcome of our investigation will be sent to you within 10 working days of sending the acknowledgement letter. If there is a reason why we need more time than this we will tell you why.
• If, at this stage, you are still not satisfied with the outcome, you should contact us again and we will arrange for a separate review to take place by a more senior member of staff.
• We will write to you within 10 working days of receiving your request for a review, confirming our final viewpoint on the matter. If we need more time than this we will tell you why. If you still remain dissatisfied, you can then contact PRS to request an independent review:

Home Page (theprs.co.uk)     PRS   telephone 03333219418     email info@theprs.co.uk

Please note the following:

You will need to submit your complaint to The PRS within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The PRS requires that all complaints are addressed through this in-house complaints procedure, before being submitted to them for their independent review.

To secure the room …

Once your happy with your chosen room.  it is quick and easy to secure your perfect place.

Things to consider

• You will need to pay the holding fee for the room to be held and secure for you whilst you complete the application.
• You will have 10 days to complete the application and upload your ids.
• The holding fee paid comes from the first rent due once approved.
• Once we accept and approve you , if you change your mind you will lose the holding fee.
• If we do not proceed , you will get the holding fee back
• If you give fraudulent information or delay the process past 10 days . you will lose the holding fee.

1. We will require your full name, email and contact number

2. We will need to know the date you would like to check in / for the tenancy start

2. You will be invited to our management platform to complete your application.  Please fill in the application and upload required IDs.

3. You will need to pay a holding deposit of 1 weeks rent to the details below.  The holding deposit is not a extra fee, this amount comes off the final balance due on completion.

Rooms to Let NE Ltd

Account 29933277

Sort code 50-00-00

You should reference your deposit with the reference given in stage one of the application process.  Once you have sent the holding fee.  Please acknowledge by pressing the button in Tab 1 – sent the holding fee.

Your manager will confirm this when received.

• Each part of the process , you will receive updates in the portal, so you can keep track of progress.
• For referencing to be a smooth process, best practice is to upload all the required ids and add your information.  Without missing vital information.
• This Holding fee holds and secures the room for you whilst you complete our application and  referencing.  If you do not pay a holding fee , we cant stop another applicant from booking the space.

Move in Costs:

5 weeks rent as a deposit or £300 – as stated in the adverts / and in your application form

1 months rent before collection of keys . ( the holding deposit you paid , is deducted from this rent balance )

Below is a summary of items you should get ready for your application

• Passport
• Visa
• Bank statement
• Proof of address
• Share code- Right to rent
• Employment details
• Income details
• CAS letter
• Guarantor info – if needed
• Proof of student status and id
• Current or previous landlords
• The last 3 years of addresses

Any questions , please do not hesitate to contact your agent.

We estimate the confirmation and signing of contracts , takes place within 10 working days . A little longer in peak season .

Once successful ….

• You will be invited to our tenant portal  to review and sign your documents.  We will set up your account.
• Review and sign all contracts ,
• You will automatically receive all these in an email once complete.
• You will pay the remainder of your monies due.  Deposit  – first months rent less the weeks rent already paid to secure.

You pay this too the details below.

Rooms to Let Ne Ltd

Sort code 50-00-00

Acc no.  29933277

The deposit is held in DPS and the certificate will be in your tenant account for you to view online.

We will then invite you to Rooms to Let North East – tenant Perks Scheme for you to get discounts on top brands whilst you stay with us. You will have access to your tenant portal and access to report maintenance . As well as added to our chat group.

Welcome to ROOMS TO LET North East

We hope you enjoy your stay….

Rooms to Let North East is a house share specialist agency – we provide many homes to working professionals, students, contractors and health care workers in the North East. Areas, Newcastle, Durham, Sunderland, Washington and Darlington.
We help each individual find the perfect room. Sharing homes with like minded people.
Many properties have made snappy 360 tours – you can view online – reducing the stress of searching for the perfect place
We have a friendly team – property manager, cleaners, maintenance and fire safety
All bills included – meaning one easy payment per month
Low deposits – Low move in costs
Free complimentary Wifi
House chat APP- Communicate easily with your housemates and keep updated

Join our app to keep a check on your tenancy and track your payments. Join our rewards scheme . Live in affordable, safe, secure accommodation. We are Safe Agent accredited !

If you are living within shared accommodation with bills inclusive , you will have recently received notice of rental increases.

Rental prices are increasing due to the increase in fuel bills.

We have assessed the usage on each property and adjusted rents to be able to cover the bills over the winter period.

All tenants have responsibility to save energy at the properties.

Bills are included  to average consumption only.  Anything extra is billed to tenants.

Energy use  will be monitored frequently and rents adjusted.

Please be aware of usage .

Turnoff lights not in use.

Reaching for extra clothes when cold, instead of flicking the heating on straight away.  Letting the body adjust to the climate and drop in temperatures.

Don’t have the heating on full blast and  the windows open.

NO ELECTRIC HEATERS – THESE ARE NOT NEEDED AND A FIRE RISK

If everyone is sensible with the gas and electricity this winter it will keep the bills down for everyone.